User Experience Process Mining

User Experience Process Mining

I’m not sure if you read my earlier blog posting on the idea of User eXperience Process Mining – but I’ve got some good news! We are nearly ready to launch Glue42 UX Process Miner. The official launch date will be 21st January 2019 – but I couldn’t wait to tell you...
Don’t be contained by your container!

Don’t be contained by your container!

We had a highly insightful and engaging time at the Tabb Group’s Fintech Festival event in New York last week. This was our first marketing event since the CX summit in September – and this time the audience was financial services only. We learnt a great deal...
Why I moved to the ‘dark-side’

Why I moved to the ‘dark-side’

I’ve spent most of my career working in or running software integration businesses. It began with object brokers, then middleware, then ESBs and subsequently included all manner of adjacent technologies including event processing, process modelling and process mining....
What is UX Process Mining?

What is UX Process Mining?

Context:  For those involved in operational monitoring and process efficiency, you may be aware that UX Process Mining has received more press coverage in recent months. Before we dive into the details, it is probably worth explaining what ‘Process Mining’ means in...