We are pleased to announce the general availability of Glue42 Enterprise 3.17. Our latest version includes improvements to the workspaces, notifications and UX/UI features and much more. Many of the features like the jump list, feedback form, and...
The growing number of desktop applications creates an increased burden of maintenance and further complicates development processes. If you are an Architect or Engineering Manager, this probably sounds familiar. Then you will be aware that...
In recent months, we’ve been engaged by firms who had made a strategic investment in RPA products – yet were looking for something ‘extra’. Like all technologies, Robotic Process Automation is great when used properly. But it can also turn into a...
Article by James Wooster, COO, Glue42 published on A-Team Insight. The starting point for this piece was a statistic buried within a report on the UK Contact Centre market[1]. It stated, on page 138, that across all industries, including Capital...
In recent days, I have had a chance to reflect on the some of the business change programs we’ve seen put in place due to the pandemic. This blog is therefore based upon first-hand contact with organisations across multiple vertical industries,...
Traders in financial institutions are a resilient bunch who are used to taking recessions, natural disasters and geo-political crises in their stride. Even so, the speed and scale of the Covid-19 pandemic has rocked the global economy and caused...
For most people in the IT industry, it is rare that you come across something that has the potential to disrupt the status-quo. If you think back to the start of the ‘web-epoch’ there have been some reassuring constants: browsers, word-processors,...
Spending IT budget on compliance solutions is never satisfying. While the impact of fines is easy to measure, the uncertainty of the risk means that other business cases always look more attractive. The scope of MiFID II and CAT compliance has...
This article outlines how the emergence of desktop interoperability platforms and the evolution of artificially intelligent bots, will redefine the meaning of ‘application’ and lead to a fundamental change to the working environment of knowledge...
For those who build, operate and use desktop computers, three critical trends will shape the future: the rise of task-oriented applications, standardization to prevent vendor lock-in, and legacy application re-use and migrations. Glue42’s James...
I have a feeling that I’m going to look back on today as a defining moment in the growth of our business as the financial desktop interoperability open standard has just been released. If you haven’t seen it already, The Fintech Open Source...
Original post on UC Today In recent years many organisations have embraced new technology that allows customer queries to be handled by ‘intelligent’ systems rather than human beings. Delivered via the internet or through IVR systems, today’s...
