Posts by James Wooster

  • Blog Article
  • 1 year ago

Does Robotic Process Automation (RPA) Fit Into Your Processes?

In recent months, we’ve been engaged by firms who had made a strategic investment in RPA products – yet were looking for something ‘extra’. Like all technologies, Robotic Process Automation is great when used properly. But it can also turn into a...

  • External Article
  • 1 year ago

The Composable Enterprise and Desktop Integration

Article by James Wooster, COO, Glue42 published on A-Team Insight. The starting point for this piece was a statistic buried within a report on the UK Contact Centre market[1]. It stated, on page 138, that across all industries, including Capital...

  • Blog Article
  • 2 years ago

The Next Generation of Desktop OS is Here. It’s Your Browser.

For most people in the IT industry, it is rare that you come across something that has the potential to disrupt the status-quo. If you think back to the start of the ‘web-epoch’ there have been some reassuring constants: browsers, word-processors,...

  • External Article
  • 2 years ago

The Desktop of 2020 and Beyond (External)

This article outlines how the emergence of desktop interoperability platforms and the evolution of artificially intelligent bots, will redefine the meaning of ‘application’ and lead to a fundamental change to the working environment of knowledge...

  • External Article
  • 2 years ago

Three Predictions for the Future of the Desktop (External)

For those who build, operate and use desktop computers, three critical trends will shape the future: the rise of task-oriented applications, standardization to prevent vendor lock-in, and legacy application re-use and migrations. Glue42’s James...

  • Blog Article
  • 3 years ago

The Customer Service Agent’s World Is Changing

Original post on UC Today In recent years many organisations have embraced new technology that allows customer queries to be handled by ‘intelligent’ systems rather than human beings. Delivered via the internet or through IVR systems, today’s...

  • Blog Article
  • 3 years ago

Financial Transformation and RPA in the Insurance Industry

Anyone who’s worked in insurance will be familiar with the range and complexity of processes their work entails. I’ve spent a lot of time in these environments and without exception have found them to be filled with hard-working individuals who do a...