Improving customer experience by using a blend of the latest technology together with great customer service agents helps improve sales, lower operational costs, and achieve a high Net Promoter Score (NPS). Customer service entails many standard repeatable processes...
Multi-strategy hedge funds are facing headwinds. Finding alpha is about data and applying strategies and analytics they already have. Adapting to market conditions means reusing what already exists in new ways, to minimize risk and to move quickly. This means...
Anyone who’s worked in insurance will be familiar with the range and complexity of processes their work entails. I’ve spent a lot of time in these environments and without exception have found them to be filled with hard-working individuals who do a great job, despite...
Meeting the ever increasing demands of the business while providing a reliable service is critical for customer retention and satisfaction; delivering at speed while improving reliability is essential for all CIOs. The reality is that things do go wrong; this is...
We are often asked “Do I get the source code for the Trial-Edition launch-bar?”, “Can I customize the launch-bar?” , ”Can I connect it to my own directory services?”. Well, the answers are yes, yes and yes! To prove the point, we have just recently built a completely...
Synopsis: If you are faced with the challenge of delivering a useable desktop environment for your contact centre, then this post will describe what’s happening in the financial services industry and how this could make your life a great deal easier… What is Interop?...
With our free 30-day trial you can get hands on experience with the Glue42 Desktop Enterprise platform. To make it easier, we’ve included a launch-bar plus some apps written in WPF, Java and JavaScript. In just a few minutes you’ll be able to start playing with...
Image the scene. A couple of weeks ago, I’m sat with our CEO and we start talking about the need for tablet support for one of our customers. We discuss the appropriateness of an ‘interop’ desktop running on a tablet device and wonder how much we can get for free...
I’m not sure if you read my earlier blog posting on the idea of User eXperience Process Mining – but I’ve got some good news! We are nearly ready to launch Glue42 UX Process Miner. The official launch date will be 21st January 2019 – but I couldn’t wait to tell you...
We are excited to officially announce the move of our team into a new office building, part of the CampusX hub, which we also had a chance to celebrate in October with an open-air party. As we shared earlier this year, the steady company growth made us look for a new...
We had a highly insightful and engaging time at the Tabb Group’s Fintech Festival event in New York last week. This was our first marketing event since the CX summit in September – and this time the audience was financial services only. We learnt a great deal...
We are delighted that JP Morgan has been shortlisted in the Banking Technology Awards’ ‘Best Use of IT in Private Banking/Wealth Management’ category. Their entry ‘Connect OS and Canvas Workspaces’ is based on Glue42 Desktop...
