Microapps and microservices are trending, and everyone knows they need them, but the number of definitions creates confusion. What is the difference between a microapp and a microservice? A microapp is a stand-alone app that focuses on a targeted set of application...
Today’s desktop challenges across the finance industry are huge. Just picture a trader or a portfolio adviser, for instance, who has to make vital trade execution decisions about his clients’ portfolio in just a few milliseconds, hundreds of time a day. In the current...
I was pleased to see Norman & Sons insights into Enterprise interoperability highlighted how education is key for users, IT, development teams, and other business stakeholders on the value of an interop approach, which will likely impact buy-in and adoption....
I have a feeling that I’m going to look back on today as a defining moment in the growth of our business. If you haven’t seen it already, FINOS have launched a set of standards (see: FDC3) that help desktop applications interoperate. These include basic integration...
Original post on UC Today In recent years many organisations have embraced new technology that allows customer queries to be handled by ‘intelligent’ systems rather than human beings. Delivered via the internet or through IVR systems, today’s technology not only can...
On a typical Tuesday most of us get notified about important business decisions that need to be made, events in the news that will affect our performance, company-wide mini-memos and client-critical actions that need to be taken. They all have different priorities and...
Deploying new versions of software in larger organizations always involves a lot of risk. Operating systems and software differ from a team to another and Ops teams have a hard time verifying everything will run smoothly. Ensuring there is no downtime is critical to...
Improving customer experience by using a blend of the latest technology together with great customer service agents helps improve sales, lower operational costs, and achieve a high Net Promoter Score (NPS). Customer service entails many standard repeatable processes...
Multi-strategy hedge funds are facing headwinds. Finding alpha is about data and applying strategies and analytics they already have. Adapting to market conditions means reusing what already exists in new ways, to minimize risk and to move quickly. This means...
Anyone who’s worked in insurance will be familiar with the range and complexity of processes their work entails. I’ve spent a lot of time in these environments and without exception have found them to be filled with hard-working individuals who do a great job, despite...
Meeting the ever increasing demands of the business while providing a reliable service is critical for customer retention and satisfaction; delivering at speed while improving reliability is essential for all CIOs. The reality is that things do go wrong; this is...
