Tag: Contact Centers

Tag: Contact Centers

Woman Holding A Globe
Blog
2 years ago

The Customer Service Agent’s World Is Changing

Original post on UC Today In recent years many organisations have embraced new technology that allows customer queries to be handled by ‘intelligent’ systems rather than human beings. Delivered via the internet or through IVR systems, today’s...

Call Center Agent Working
Blog
2 years ago

Integrating Chatbots with Customer Service Agents

Improving customer experience by using a blend of the latest technology together with great customer service agents helps improve sales, lower operational costs, and achieve a high Net Promoter Score (NPS). Customer service entails many standard...

Contact Centre Agents Talking to Customers
Blog
2 years ago

Desktop Interop for Contact Centers

Synopsis: If you are facing the challenge of delivering a usable desktop environment for your contact center, then this post will describe what’s happening in the financial services industry and how this could make your life a great deal easier… ...