Tag: UX

Tag: UX

Contact Centre Agents Talking to Customers
Blog
2 years ago

Desktop Interop for Contact Centers

Synopsis: If you are facing the challenge of delivering a usable desktop environment for your contact center, then this post will describe what’s happening in the financial services industry and how this could make your life a great deal easier… ...

Glue42 Desktop
Blog
3 years ago

Making the User Journey Easier: UX Integration

In order to understand this approach to application integration, it’s useful to first consider previous innovations in this area. Database level integration was one of the earliest attempts at coordinating sets of data across different types of...