Contact Centers
Improve handling times and customer satisfaction with
smart workspaces for any process
Challenges
Your Challenge
Understanding the customer intent, locating the relevant data (e.g. product, customer, history etc) and executing transactions is stressful, complex and time-intensive.
Even after $millions have been spent on ‘integration’ solutions within the data-center, the agent’s desktop often remains untouched and unloved. Robotic solutions are great for those processes that are repeatable and where the applications are well-governed, but what about those situations where the human touch is either required or preferred?



How Glue42 Helps?

Benefits
Efficient
Handling times are reduced through simpler navigational paths, cross-application search/notification functions and guided user processes
Responsive
Users are better able to assist customers, resulting in improved business outcomes and reduced staff churn
Automated
Critical business data is synchronized between applications, eliminating the need for copy/paste and removing the opportunity for transcription errors
Scalable
Glue42 is live within some of the most demanding contact center environments – with 10’s of thousands of seats deployed globally
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