I was pleased to see Norman & Sons insights into Enterprise interoperability highlighted how education is key for users, IT, development teams, and other business stakeholders on the value of an interop approach, which will likely impact buy-in and adoption. Additionally, if application development teams fail to share learnings, best practice or make shared features and services visible, then innovation and development can be stalled, risking duplication and wasted effort.
At Glue42, we focus on Business Outcomes where the interop journey is measured by business success, and we find the buy-in and adoption by all parties drives higher rates of success. The problem highlighted by Norman & Sons on how users have to navigate a multitude of disjointed applications and re-key information is why customers come to Glue42, helping reduce their operating costs and improve the quality of service.
Glue42 enables your disparate applications on your desktop to behave and look like a single application. The benefits for the business is they can focus on optimising workflows that deliver on their Business Outcomes of reducing operating cost and improving the quality of service.
Another key insight is Feedback within the Software Development Life Cycle, where you share learnings, best practices, and making shared features visible and shareable. The questions remain, how do you measure the success of a new feature? Is it even being used?
Glue42 gives you an insight into what and how everything on the desktop is utilised with Glue42’s User Experience Process Miner (UXPM). You visualise how your best performers leverage the new features, use Champion/Challenger on business workflows, visualise the results, and drive continual improvements of processes. When you have a new way of executing a business workflow, you share with your teams using Glue42’s desktop.