Analyze User Experience, Application Performance and Process Compliance

Glue42 Insights allows operational, compliance and risk teams to capture and then visualize user behavior as they navigate within and between Glue-enabled applications. The visualization capability is based upon a set of quick-start templates and is currently offered for use with Qlik Sense.

Benefits

Analyze User Experience

Quickly identify applications for potential consolidation, integration or removal
Gain insight into user effectiveness and identify opportunities for (re-)training

IT Prioritization

Identify workflow bottlenecks and assess cost/benefit of change
Target investment based upon actual usage

Identify and Track Best Practices

Improve business outcomes by measuring performance against best practice
Train/re-train staff to improve outcomes

Monitor Compliance

Prove adherence to process in regulated industries
Provide evidence to show compliance (or non-compliance)

Track System Health

Monitor machine utilization and performance
Capture evidence for environment refresh/replacement programs

How it Works

Depending on configuration settings, every time a user interacts with a Glue42 enabled application, events can be raised:

Harvest

Real time interception of events

Correlate

User ID, timestamp attached to event

Store

Mass-scale, high-volume storage of events, up to hundreds of millions of events per day

Aggregate

Consolidate and filter events

Visualize

Render the data in an easy to understand visual format

Analyze

Compare the data to required KPIs and build a plan for improvement

Feedback

Influence IT and operational processes to continually improve

Capabilities

Application Metrics

Identify how often applications are used and the duration of their usage

User Metrics

Analyze employee performance to understand work patterns and activity levels.

Infrastructure Metrics

Determine machine health and resource consumption.

Business Metrics

Composite queries calculated from the above can reveal unique business insights; e.g. Which user journeys that generate best outcomes? Which users need training? What applications can I decommission?

Relevant resources

Blog Article

1 year ago

5 Ways Behavior Mining Can Create Competitive Advantage in Financial Organizations

Whitepaper

1 year ago

Behaviour Mining – Insights for Financial Services Compliance and Technology Professionals

Next steps

Ready to Take the next Step?

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