Analyze user experience, application performance and process compliance

What it is

Glue42 Insights allows operational, compliance and risk teams to capture and then visualize user behavior as they navigate within and between applications running in Glue42 Enterprise. The data that is captured comes from Glue42 Enterprise (the monitoring layer). The visualization is based upon a set of quick-start templates and is currently offered for use with Qlik Sense.

How it works

Depending on configuration settings, every time a user interacts with a Glue42 enabled application, events can be raised:

Once an event is raised, the following steps are automatically performed by Glue42 Enterprise:

Harvest

Real time interception of events
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Correlate

User ID, timestamp attached to event
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Store

Mass-scale, high-volume storage of events, up to hundreds of millions of events per day
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With the addition of Glue42 Insights, you can then:

Aggregate

Consolidate and filter events
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Visualize

Render the data in an easy to understand visual format
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Analyze

Compare the data to required KPIs and build a plan for improvement
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Feedback

Influence IT and operational processes to continually improve
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What it can do

Application Queries

  • Most displayed
  • Most frequently used
  • Time spent with focus
  • Apps not used

User Queries

  • Not logged in
  • Most active
  • Last login
  • Logins per day

Infrastructure Queries

  • CPU utilization
  • Memory utilization
  • Network load

User Journey Queries

  • Most likely next app
  • Most used/important app
  • Identify best practices
  • Users who follow best practice
  • User and team performance vs best practice
  • Activity before and after tasks

Business Outcome Queries

  • In what area of my business to invest more effort and resources
  • Time needed/spent for fulfiling different business tasks
  • User journey of employees who generate most revenue
  • Employees who are a valuable company asset
  • Steps and applications used prior to a successful business outcome
  • Prognosis whether a business opportunity is about to present itself

Why this is important

We love it when our customers implement new desktop integration solutions. But how do you know where to begin? Glue42 Insights is an unparalleled tool for capturing user behavior. Glue42 Insights by itself can generate evidence-based insight into the creation of business cases and the prioritization of digital transformation tasks. Once the first set of solutions are live, you can use Glue42 Insights again to measure progress, fine-tune the implementation and determine compliance issues.