Tag: UX

Desktop interop for contact centres

07/02/2019 | Written by: James Wooster

Synopsis: If you are faced with the challenge of delivering a useable desktop environment for your contact centre, then this post will describe what’s happening in the financial services industry and how this could make your life a great deal easier… What is Interop? Say the word ‘interop’ to a technology team in any tier-1 […]

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Making the user journey easier: UX Integration

29/03/2018 | Written by: Adam Lancaster

In order to understand this approach to application integration, it’s useful to first consider previous innovations in this area. Database level integration was one of the earliest attempts at coordinating sets of data across different types of software. This opened up options for developers but was limited by its struggle to keep up with the rapid progress being made in the development of computers.

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