Optimising the Agent Desktop — The £4B Opportunity

Contact Centre Agent

Steve Morrel, Managing Director ContactBabel and James Wooster, COO Glue42 discuss some of the key findings of ContactBabel’s recent large-scale research survey of over 200 UK contact centres. In particular, they focus on the opportunities that an integrated agent desktop can bring.

With more than £4bn wasted each year through UK contact centre agents having to navigate between multiple applications, the business opportunity is clear.

In this webinar, you will learn about:

  • The cost saving opportunity enabled through desktop integration
  • What’s driving the wasted expense and what the options are to reduce this
  • The benefits to the customer that accrue from using a consistent and effective agent desktop

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