Steve Morrel, Managing Director ContactBabel and James Wooster, COO Glue42 discuss some of the key findings of ContactBabel’s recent large-scale research survey of over 200 UK contact centres. In particular, they focus on the opportunities that an integrated agent desktop can bring.
With more than £4bn wasted each year through UK contact centre agents having to navigate between multiple applications, the business opportunity is clear.
In this webinar, you will learn about:
- The cost saving opportunity enabled through desktop integration
- What’s driving the wasted expense and what the options are to reduce this
- The benefits to the customer that accrue from using a consistent and effective agent desktop
