Whitepapers

Discover industry insights, best practices and thought leadership from leading analysts

Solving the financial riddle

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Desktop Integration: Don’t Miss the Boat!

This whitepaper provides an overview of the good practices and most recent innovations for…
Contact Centres Environment

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The UK Contact Centre Decision-Maker’s Guide 2020–21

In 2020, ContactBabel (the leading analyst firm for the contact centre industry) conducted…
Contact Center Agent Automation

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The UK Contact Centre Decision-Maker’s Guide 2020–21: The Agent Desktop Automation Chapter

In 2020, ContactBabel conducted a large-scale research survey of over 200 UK contact…
Modernizing Legacy Systems Header Image

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Modernizing Legacy Systems: Why Loving Legacy Apps is Key to Capital Markets’ Digital Transformation

This independent report, created by industry analyst and Director of Winchmore FST, Monica…
Enterprise Interoperability Implementation Methodology

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Enterprise Interoperability Vendor Comparison by NORMAN & SONS

The independent report from NORMAN & SONS “Enterprise Interoperability Vendor…
Behaviour Mining - Insights for Financial Services Compliance and Technology Professionals

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Behaviour Mining – Insights for Financial Services Compliance and Technology Professionals

Behaviour Mining is an exciting new concept emerging from Data Sciences, with a large…
Compass

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Enterprise Interop Implementation Methodology

Embarking on an enterprise interoperability program is sure to bring huge value across the…
What is UX Process Mining

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Enterprise Interoperability

What do you need to get this right? These are some of the key questions that we feel…
Why governance is essential

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Why Governance Is Essential

If you have many development teams working on a range of components that have to interact,…
user experience

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UX Integration

A unified approach to application development through UX integration… If implemented…
puzzle

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Technology Options when Integrating Desktop and Web Applications

To digitally transform business operations, organisations will build or buy capabilities…
Integration Visualization

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Desktop Integration report by MWD Advisors

This report highlights how traditional integration techniques (including RPA) are unable…