Whitepapers

Discover industry insights, best practices and thought leadership from leading analysts

Standard
Contact Centres Environment

Download

Whitepaper
The UK Contact Centre Decision-Maker’s Guide 2020–21
This whitepaper is based on the results of a survey including over 200 interviews with UK…
Standard
Contact Center Agent Automation

Download

Whitepaper
The UK Contact Centre Decision-Maker’s Guide 2020–21: The Agent Desktop Automation Chapter
In 2020, ContactBabel conducted a large-scale research survey of over 200 UK contact…
Standard
Modernizing Legacy Systems Header Image

Download

Whitepaper
Modernizing Legacy Systems: Why Loving Legacy Apps is Key to Capital Markets’ Digital Transformation​ ​
This independent report, created by industry analyst and Director of Winchmore FST, Monica…
Premium
Enterprise Interop Implementation Methodology

Download

Whitepaper
Enterprise Interoperability Vendor Comparison by NORMAN & SONS
The independent report from NORMAN & SONS, took over 3-months to compile, covers 350…
Standard
Behaviour Mining - Insights for Financial Services Compliance and Technology Professionals

Download

Whitepaper
Behaviour Mining – Insights for Financial Services Compliance and Technology Professionals
Behaviour Mining is an exciting new concept emerging from Data Sciences, with a large…
Premium
Compass

Download

Whitepaper
Enterprise Interop Implementation Methodology
Embarking on an enterprise interoperability program is sure to bring huge value across the…
Standard
What is UX Process Mining

Download

Whitepaper
Enterprise Interoperability
What do you need to get this right? These are some of the key questions that we feel…
Standard
Why governance is essential

Download

Whitepaper
Why governance is essential
If you have many development teams working on a range of components that have to interact,…
Standard
user experience

Download

Whitepaper
UX Integration
A unified approach to application development.. If implemented correctly, application…
Standard

Download

Whitepaper
Technology Options when Integrating Desktop and Web Applications
To digitally transform business operations, organisations will build or buy capabilities…
Standard

Download

Whitepaper
Desktop Integration report by MWD Advisors
This report highlights how traditional integration techniques (including RPA) are unable…