Glue42 Platform Services
API-first approach: Glue42 enables you to adopt an API-first approach that is critical for in-depth security. As each microapp is added to the Glue42 platform, it is secured using OAuth standards enabling you to use control centrally access to every application.
Containerisation: Glue42 enables your apps to be isolated from the Operating System inside Glue42’s container. Using this architectural approach not only provides greater security, but it also increases your project speed as security tests are minimized.
Authentication & Cloud Security: Glue42 enforces operation controls based on industry standard best practices for public cloud services, including, but not limited to principle of least privileged access, role based access controls, data security (not storing sensitive data, encrypting data at rest, and more), regular audits.
Glue42 also works with your enterprise identity management system of choice e.g. LDAP, Kerberos.
Data Security: When the Glue42 Platform is run as a cloud service, Glue42 encrypts transmitted data for customers, though we are data agnostic. Glue42 does not inspect, store, manipulate, monitor or otherwise interact directly with customer data payloads. Glue42 understands that the data customers are transmitting should be treated carefully to mitigate any security risks. To this end, customers maintain control over their data and configuration.
Advanced Window Management
Swimlanes: Efficiency is key for the end-user to provide a great service to customers. Swimlanes simplify the Windows desktop environment as you can drag and drop applications into columns. All applications within the swimlanes can share context, when you select a different customer in one applications, all the other appications display the same customer automiatically.
Workspace: You have arranged all your applications on your desktop to manage a complaint, this is a different set of applications than when you answer customer balance requests. Workspaces allow you to save all related applications for a use-case, you then can be sure you automatically have all the right applications behaving as a single application on your desktop.
Load Control: You have so many applications on your desktop and you close down applications as performance is poor, knowing you may need to open those applications again shortly. Load Control suspends applications that are hidden, enabling you to quickly switch to this applications when you need them.
Basic Window Management
Desktop users suffer from app overload on their desktop and everyone arranges their apps differently trying with frustration to maximise their efficiency.
Glue42 solves this by allowing you to stick windows together, so related applications appear as they are a single application.
The desktop user decides the layout, whether it is flat, tiled, tabbed, or grouped.
Support for drag, drop, fix and detach. Hotkeys, layouts and critical path rendering.
The ability to save a layout and share with others means collaboration towards a more efficient desktop.
You receive an ID from a customer but is it their Customer ID, Trade ID, or Complaint ID.
You spend time searching in the CRM system, the trade system, and the complaints system whilst the customer is frustrated on hold, Glue42’s allows you to search across all applications at once, when determining what application the ID is related to, it will not only open up that application with the right details, but also open all related applications with the right context for the request.
On your desktop you can receive messages from so many different sources, email, slack, Microsoft Team, any other number of messaging tools.
Once read, you need to action the message, you determine what apps are required and you open up each one, copy and pasting in information to get the right information to deal with the request. Glue42’s Global Notification System aggregates messages and allows you automatically open all appilcations required with the right information with just a click of a button.
For example, I have a rule in Outlook that puts complaint messages in a complaint folder. The Glue42 plug in for Excel reads from the this folder and notifies you, the Global Notication System recognises this as a type complaint and opens all the right applications at the right screen for that customer so can deal with the request.
Glue42 configuration management can use your existing single sign-on authentication and role based authorisation to control access to applications.
Where you are on-premise or in the cloud, config is controlled centrally.
Configuration enables you to maintain multiple version of an app therefore allowing to pilot new applications.
In many roles, particularly in finance, you have multiple screens, even multi-machines to do your job, however, this comes at a price. You have all the applications to do your job, but each is independent, meaning at best you can copy and paste between apps, at worst you have to double key.
Glue42 enables multi-machine, multi-screen communication, what you have is a mesh; treating everything as a single entity.
Apps communicate via request/response, pub/sub, or streaming. When an app is registered on Glue42, it is autodiscovered by every other app already connected to Glue42.
SaaS applications usually adhere to OpenAPI Standards for connectivity providing interactive API documentation, however with potentially dozens of SaaS applications on the desktop, there is continual change that is a drain on a already squeezed IT budget. Glue42 provides connectors to populate Desktop Applications such as Salesforce & RelPro, meaning you do not need to spend valuable time updating interfaces when API specifications change.
Glue42’s desktop can obtain app configurations from either a local config folder, as well as from a remote REST service. As the configuration is user/role based, it supports DevOps best practices for rolling out the deployment, enabling Champion / Challenger experiments. App Directory Services REST based support allows you to adhere to industry standards, e.g. in finance FDC3.
Optimizing the desktop plays a crucial role in operational efficiency. Enabling users to customize application layouts to their preferred way of working and saving those preferences ensures the business have the opportunity to explore and optimize their way of working.
Glue42 provides a messaging capability that delivers a service mesh for the desktop. This enables your workstation to be treated as a logical concept, it can be a single machine and screen, it can be a single machine with multi-screen, or it can be multi-machine and multi-screen, irrespective of how your desktop is set up physically, Glue42’s messaging capability treats it as a single logical desktop.
You have just deployed a new application that solves a business problem, but is it being used? If so, when and by whom? All valid questions when measuring a success of a project.
Glue42’s Process Miner enables you to viusalize and analyze user behaviour across the desktop.
Here is just some of the questions can answer :
When do my users login/logout?
What applications are being used?
What applications are not being used?
What sequence are applications being used?
Do my best people access applications in the same way as others?
What application is my user likely to use next?
Operational teams capture evidence for KPI reporting, where can processes be optimised, and try out Champion Challenger on these processes.
Republish metrics per defined Application Types (AppTypes).
In the event of a fraudalent activity, the metrics provide a breadcrumb trail to identify which desktop was using which app to support investigation.