You receive an ID from a customer but is it their Customer ID, Trade ID, or Complaint ID.  You spend time searching in the CRM system, the trade system, and the complaints system whilst the customer is frustrated on hold,  Glue42’s allows you to search across all applications at once, when determining what application the ID is related to, it will not only open up that application with the right details, but also open all related applications with the right context for the request.